ATTENTION: HOURS OF OPERATION  MAY 23 – MAY 27, 2019

Due to team in-service activities, HealthWell Foundation’s hotline will open at 10:30 a.m. on Thursday, May 23, 2019.

In addition, HealthWell Foundation headquarters and hotline will be closing at 3:00 p.m. on Friday, May 24th and will be closed on Monday,  May 27th in observance of the Memorial Day holiday. Our office and hotline will re-open on Tuesday, May 28th at 9:00 a.m.

We encourage you to continue to use our Patient, Pharmacy and Provider Portals during these times.  Please note: if you are contacting us about a payment or grant, it is faster to email us at grants@healthwellfoundation.org.  Thank you for your patience during these adjusted hours. The HealthWell Team wishes you and yours a happy, safe and healthy holiday.

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Why Is Healthcare Struggling with Patient Engagement?

03.16.2015Real World Health Care

Real World Health Care

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By Linda Barlow

Banks, airlines and other consumer industries have long since figured out how to engage customers using technology. But not so with healthcare, according to a report from Chilmark Research.

The report — based on interviews with healthcare executives, clinicians and technology suppliers — found that basic patient portals tied to electronic health records (EHRs) are the foundation for a majority of digital patient interactions. However, some provider organizations have yet to adopt these basic patient portals, placing patient engagement behind other enterprise priorities.

One of the primary problems facing patient engagement technologies, “Technology vendors currently serving the market have done a middling job of rolling these products out to their customers,” said Naveen Rao, analyst, Chilmark Research.

Read more about how technology vendors are lagging with patient engagement technology in this article from Healthcare IT News. Then, let us know what you think. Should patient engagement be considered the lynchpin of a successful modern healthcare IT strategy? How can providers and vendors work together better to ensure success? Sound off in the comments section.

– See more at: http://www.realworldhealthcare.org/2015/03/why-is-healthcare-struggling-with-patient-engagement/#sthash.DvySTcl5.dpuf

To read this on the RWHC blog, click here.