Job Purpose and Position Overview

All positions at HealthWell are designed to proactively further its efforts in meeting its mission.  Specifically, persons in this position play a key role in coordinating ongoing operational activities in collaboration with Operations Leadership teams both at HealthWell’s Contact Center and corporate offices. As part of a dynamic operations team, persons in the position assist with reporting, document control, day-to-day operational tasks, and related mission-critical operational activities.

After the successful completion of onboarding activities as determined by the Director of Operations, persons in this position are expected to be in office at least two days per week in accordance with the Foundation’s telecommuting policy.

Key Success Factors

All HealthWell employees are expected to be reliable, organized, and detail-oriented.  Employees must work collaboratively with colleagues and external customers; handle sensitive/confidential information using discretion; possess project management skills and the ability to manage multiple priorities; and have strong verbal and written communication skills.  HealthWell expects its employees to embrace, reflect, and promote the corporate culture of equity, inclusivity, and diversity.

Areas of Responsibility

• Collaborates with all Corporate and Contact Center staff and serves as a key point of contact for Contact Center leadership team inquiries and escalations.
• Assists with creating, updating, or revising operational processes.
• Assists with organizing process documentation for the corporate office and work closely with the contact center to ensure alignment with the Foundation’s record retention policies and information protection expectations, while allowing for effective retrieval.
• Monitors daily corporate queues to ensure timely responses and communication to the Contact Center on escalated issues.
• Assists with monthly credit card reconciliation for the operations team.
• Assists with fund management and reporting tasks.
• Communicates fund openings and closings with the Contact Center and assists with after-hours tasks and responsibilities.
• Creates, delivers, and archives standardized disease fund slide decks for contact center staff in advance of fund openings.
• Uploads files into the grant management system as needed including weekly check images.
• Other duties as requested.

Qualifications & Education Requirements:

• Bachelor’s degree preferred
• Minimum of 2 years of operations experience
• Experience using Salesforce
• Experience in an Operations team setting preferred
• Equivalent combination of education and work experience may be considered.
• Computer skills including Microsoft Office Suite products.

EEO Employer

The HealthWell Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and expression, national origin, disability, or protected veteran status.

If interested in applying, please submit your resume at the following link: https://hwfdirectllc.bamboohr.com/careers/55