Job Purpose and Position Overview:

All positions at HealthWell are designed to proactively further its efforts in meeting its mission.  Specifically, persons in this position oversee and manage pharmacy, provider and medical specialty society engagement and outreach activities in cooperation with HealthWell’s Senior Foundation Program Officer to establish relationships with key stakeholders and help them navigate HealthWell’s program, funds and processes.

After successful completion of onboarding activities as determined by the Senior Foundation Program Officer, persons in this position are expected to be in-office at least two days per week in accordance with the Foundation’s telecommuting policy.

Key Success Factors

All HealthWell employees are expected to be reliable, organized, and detail oriented.  Employees must work collaboratively with colleagues and external customers; handle sensitive/confidential information using discretion; possess project management skills and the ability to manage multiple priorities; and have strong verbal and written communication skills.  HealthWell expects its employees to embrace, reflect, and promote the corporate culture of equity, inclusivity, and diversity.

Areas of Responsibility

• Lead responsibility for liaising with key retail and specialty pharmacies and provider offices ensuring that representatives there are familiar with HealthWell, its funds, and its processes
• Work in coordination with the External Relations team to focus on increasing pharmacy, provider and subsequent patient awareness for specific HealthWell funds which have need for additional patient participation
• Establish and maintain strategic partnerships with medical specialty societies aligned with or complimentary to HealthWell’s mission
• Attend and participate in select domestic conferences, meetings and webinars focused on patient outreach on behalf of HealthWell
• Strategically advise HealthWell Senior Management and the External Relations team as to methods, processes, and procedures that would be most efficiently helpful in providing increased stakeholder engagement with the Foundation
• Work with the Operations team to create performance metrics that may be helpful in maintaining and increasing stakeholder satisfaction in working with HealthWell
• Other duties as requested.

Technical Qualifications & Education Requirements

• Bachelor’s degree required (Master’s degree a plus)
• 5-7 years of related experience in healthcare or nonprofit
• Equivalent combination of education and work experience may be considered
• Strong written, oral, and public speaking communication skills
• Experience with Salesforce (user or administrator) preferred
• Ability to travel domestically for various conferences and meetings
• Computer skills including Microsoft Office Suite products

Preferred Competencies

• Understanding of Medicare, Medicaid, and commercial insurance billing (pharmacy and buy-and-bill), insurance plan design and coverage issues and how those intersect with the Foundation’s program and funds

EEO Employer

The HealthWell Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and expression, national origin, disability, or protected veteran status.

Please submit an application and resume to:  https://healthwellfoundation.bamboohr.com/jobs/view.php?id=21

Job Purpose:

The purpose of this position is to positively contribute to HealthWell’s efforts meeting its mission.  Specifically, persons in the position provide expertise to the Foundation around compliant and ethical human resource (HR) management at HealthWell’s Contact Center and Headquarters.

Position Overview:

• Work closely with Director of Finance and senior management team to promote a positive work environment by handling HR related issues compliantly and ethically.
• Ensure that the HR Department has the tools they need to do their jobs effectively.
• Coordinate with all Teams to maintain and develop processes/procedures that are related to HR.

Key Success Factors:

• Possesses strong communication and interpersonal skills and strong organizational skills
• Has the ability to stay focused and productive when managing multiple, time-sensitive projects
• Presents a positive attitude
• Honors confidentiality of employees, as appropriate
• Is willing to learn

Duties and Responsibilities:

• Primarily focus on the Contact Center and supporting the HR strategy.
• Work with the HR Generalist/Coordinator to implement appropriate HR policies and procedures.
• Evaluate current polices and suggest improvements.
• Update the Contact Center/Headquarters Handbook.
• Coordinate with Contact Center/Headquarters managers to provide necessary documentation and support for annual employee evaluation process.
• Handle Employee Relations matters discreetly and in a confidential manner.
• Monitor employee morale and company culture.
• Collaborate with the HR team to develop effective recruitment strategies.
• Participate in interviewing job candidates.
• Support the recruitment/hiring process by sourcing candidates, performing background checks (SAM and OIG), assisting in shortlisting, issuing employment contracts etc.
• Coordinate the HR department to perform new employee orientation and on-boarding for the Contact Center/Headquarters.
• Coordinate the HR department to perform new employee exit interviews and off-boarding for the Contact Center/Headquarters.
• Coordinate/Create and distribute internal communications regarding status changes, benefits, or company policies.

• Coordinate and assist training sessions for the employees.
• Research and present new ideas to improve software, systems, and procedures.

• Answer questions relating to the HRIS system.
• Maintain knowledge of HR laws and regulations regarding compliance.
• Coordinate, administer, track ADA, FMLA, LOA, STD, LTD and PTO.
• Coordinate and assist, when necessary, supervisors in performance management procedures.
• Work with Director of Finance to set strategy for HR into the future.

• Support other functions as assigned and needed.

Key Technical Skills and Knowledge (if applicable):

• Proficient in Microsoft Office
• Knowledge of HRIS systems
• Ability to learn new software and technology and make process recommendations.
• Ability to work independently and in a team setting, excellent productivity, and time management skills.

Qualifications & Education Requirements:

• Bachelor’s degree in HR or related field or at least 10 years related HR experience required.
• Equivalent combination of education and work experience may be considered.
• Knowledge of HR laws and regulations, preferably SHRM-SCP and/or HRCI Certification. Other certificates will be considered
• Demonstrated problem solving abilities and strategic thinking
• Deals with confidential information and or issues using discretion and judgment.
• Ability to work across all departments and or on project teams.

EEO Employer: The HealthWell Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Please send resume to Careers@healthwellfoundation.org

Job Purpose and Position Overview

All positions at HealthWell are designed to proactively further its efforts in meeting its mission.  Specifically, persons in this position play a key role in ongoing operational activities in cooperation with Operations Leadership teams both at HealthWell’s Contact Center and Headquarters. As part of a dynamic operations team persons in this position assist in managing process and project implementation and change management to drive the successful completion of HealthWell’s operational projects.

After successful completion of onboarding activities as determined by the Associate Director of Operations, persons in this position are expected to be in-office at least two days per week in accordance with the Foundation’s telecommuting policy. Fulltime telecommuting will be considered on a case-by-case basis and is at the discretion of the Foundation.

Key Success Factors

All HealthWell employees are expected to be reliable, organized, and detail oriented.  Employees must work collaboratively with colleagues and external customers; handle sensitive/confidential information using discretion; possess project management skills and the ability to manage multiple priorities; and have strong verbal and written communication skills.  HealthWell expects its employees to embrace, reflect, and promote the corporate culture of equity, inclusivity, and diversity.

Areas of Responsibility

• Acts as subject matter expert in the areas of processing patient applications, payment requests, income documentation review and validation, check traces, and payment voids and refunds; assists with alignment decisions and process changes related to these areas
• Considers and accurately responds to questions, concerns, and suggestions made by Contact Center staff regarding program processes, including system enhancements, refinements, and escalated issues

• Assists with Contact Center inquiry queues and provides responses that are aligned with standard operational processes
• Manages escalated case review for legal inquiries (e.g., patient files and complaints), following operational processes and ensuring a timely and accurate response
• Works closely with contact center management to implement process changes and change management
• Assists with project tasks as assigned and communicates updates on task completion to ensure successful completion of project

• Reviews and enhances operations as appropriate and possible

• With assistance from the Operations Support Coordinator, manages the operations management team document control process, to create, maintain, and regularly review/update standard operating procedures
• Under direction of the Associate Director of Operations, assists with yearly program audits
• Other duties as assigned by management

Technical Qualifications & Education Requirements

• Experience in healthcare, healthcare insurance/claims processing
• Bachelor’s degree or 3+ year’s equivalent work experience
• Equivalent combination of education and work experience may be considered.
• Computer skills including Microsoft Office Suite products.

EEO Employer

The HealthWell Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and expression, national origin, disability, or protected veteran status.

Please submit an application and resume to:  https://healthwellfoundation.bamboohr.com/jobs/view.php?id=22