Job Purpose:

The purpose of this position is to positively contribute to HealthWell’s efforts meeting its mission.  Specifically, persons in the position provide expertise to the Foundation around compliant and ethical human resource (HR) management at HealthWell’s Contact Center and Headquarters.

Position Overview:

• Work closely with Director of Finance and senior management team to promote a positive work environment by handling HR related issues compliantly and ethically.
• Ensure that the HR Department has the tools they need to do their jobs effectively.
• Coordinate with all Teams to maintain and develop processes/procedures that are related to HR.

Key Success Factors:

• Possesses strong communication and interpersonal skills and strong organizational skills
• Has the ability to stay focused and productive when managing multiple, time-sensitive projects
• Presents a positive attitude
• Honors confidentiality of employees, as appropriate
• Is willing to learn

Duties and Responsibilities:

• Primarily focus on the Contact Center and supporting the HR strategy.
• Work with the HR Generalist/Coordinator to implement appropriate HR policies and procedures.
• Evaluate current polices and suggest improvements.
• Update the Contact Center/Headquarters Handbook.
• Coordinate with Contact Center/Headquarters managers to provide necessary documentation and support for annual employee evaluation process.
• Handle Employee Relations matters discreetly and in a confidential manner.
• Monitor employee morale and company culture.
• Collaborate with the HR team to develop effective recruitment strategies.
• Participate in interviewing job candidates.
• Support the recruitment/hiring process by sourcing candidates, performing background checks (SAM and OIG), assisting in shortlisting, issuing employment contracts etc.
• Coordinate the HR department to perform new employee orientation and on-boarding for the Contact Center/Headquarters.
• Coordinate the HR department to perform new employee exit interviews and off-boarding for the Contact Center/Headquarters.
• Coordinate/Create and distribute internal communications regarding status changes, benefits, or company policies.

• Coordinate and assist training sessions for the employees.
• Research and present new ideas to improve software, systems, and procedures.

• Answer questions relating to the HRIS system.
• Maintain knowledge of HR laws and regulations regarding compliance.
• Coordinate, administer, track ADA, FMLA, LOA, STD, LTD and PTO.
• Coordinate and assist, when necessary, supervisors in performance management procedures.
• Work with Director of Finance to set strategy for HR into the future.

• Support other functions as assigned and needed.

Key Technical Skills and Knowledge (if applicable):

• Proficient in Microsoft Office
• Knowledge of HRIS systems
• Ability to learn new software and technology and make process recommendations.
• Ability to work independently and in a team setting, excellent productivity, and time management skills.

Qualifications & Education Requirements:

• Bachelor’s degree in HR or related field or at least 10 years related HR experience required.
• Equivalent combination of education and work experience may be considered.
• Knowledge of HR laws and regulations, preferably SHRM-SCP and/or HRCI Certification. Other certificates will be considered
• Demonstrated problem solving abilities and strategic thinking
• Deals with confidential information and or issues using discretion and judgment.
• Ability to work across all departments and or on project teams.

EEO Employer: The HealthWell Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Please send resume to Careers@healthwellfoundation.org

Job Purpose

The HealthWell Foundation operates in a highly regulated industry and has an established, robust compliance program.  The purpose of this position is to proactively further HealthWell’s efforts in meeting its mission by positively contributing to a culture that supports and promotes compliance in a safe environment.  Specifically, persons in this position drive corporate and contact center compliance activities in cooperation with HealthWell’s Chief Compliance Officer, Board of Directors, and President.

Key Success Factors:

• Willingness to assure that compliance is a top priority for the Foundation
• Proficient project management skills and ability to manage multiple priorities
• Detail-oriented approach to all areas of work
• Ability to objectively audit internal processes and compliance with internal policies
• Ability to work collaboratively on cross-departmental project teams and with external customers
• Ability to manage and maintain confidential information and handle sensitive issues using discretion and independent judgment

Duties and Responsibilities

• Oversee and direct the day-to-day operations of HealthWell’s compliance program and lead compliance activities as described in the corporate compliance calendar
• Serve in a management capacity for:
  • Contracts – retention and the contractor’s/consultant’s delivery on agreed-upon deliverables
  • Policies and Procedures – document control liaison, platform administrator, document retention, compliance, and regular review
  • HR and compliance incidents – implement investigations, guidance, tracking/documentation, reporting, and corrective action at the direction of the President
• Act as the primary point of contact for all program audits, donor audits, external risk assessments, and corporate compliance inquiries
• Conduct regular compliance effectiveness reviews in collaboration with the Chief Compliance Officer and the President
• Conduct regular risk assessments in collaboration with the Chief Compliance Office, legal counsel, and the President
• Oversee gap analysis to identify procedural and programmatic weaknesses
• Create and manage effective action plans in response to gap analysis and audit findings, compliance violations, and identified areas of risk
• Constructively collaborate with the quality assurance department at HWF Direct and participate in call monitoring and calibration sessions to confirm adherence to established policies and procedures
• In collaboration with the Chief Compliance Officer and legal counsel, create and conduct a training program for junior staff related to compliance and risk management
• Maintain professional skills and knowledge via attending relevant educational programs and webinars, participating in professional organizations (e.g., HCCA), and reviewing current literature

Other duties as requested

Qualifications & Education Requirements:

• Relevant and appropriate experience pertinent to regulatory compliance, risk assessment/management, auditing, and human resource management
• Working knowledge of regulatory requirements associated with the healthcare regulatory environment, including Stark Law, Anti-Kickback Statute, and False Claims Act
• Intermediate to advanced skills in Word, Excel, PowerPoint
• Willingness to travel

Preferred Competencies:

• Certification in Health Care Compliance through the Health Care Compliance Association (Certified in Healthcare Compliance (CHC) or Certified in Healthcare Compliance Fellow (CHC-F))
• Human resource management certification (Certified Professional (SHRM-CP) or Professional in Human Resources (PHR))

note: certifications may be obtained after hire as appropriate

• Demonstrated effectiveness operating in complex organizational and regulatory environments

EEO Employer

The HealthWell Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability, or protected veteran status.

Send resumes to Careers@HealthWellFoundation.org.