Job Purpose

The HealthWell Foundation operates in a highly regulated industry and has an established, robust compliance program.  The purpose of this position is to proactively further HealthWell’s efforts in meeting its mission by positively contributing to a culture that supports and promotes compliance in a safe environment.  Specifically, persons in this position drive corporate and contact center compliance activities in cooperation with HealthWell’s Chief Compliance Officer, Board of Directors, and President.

Key Success Factors:

• Willingness to assure that compliance is a top priority for the Foundation
• Proficient project management skills and ability to manage multiple priorities
• Detail-oriented approach to all areas of work
• Ability to objectively audit internal processes and compliance with internal policies
• Ability to work collaboratively on cross-departmental project teams and with external customers
• Ability to manage and maintain confidential information and handle sensitive issues using discretion and independent judgment

Duties and Responsibilities

• Oversee and direct the day-to-day operations of HealthWell’s compliance program and lead compliance activities as described in the corporate compliance calendar
• Serve in a management capacity for:
  • Contracts – retention and the contractor’s/consultant’s delivery on agreed-upon deliverables
  • Policies and Procedures – document control liaison, platform administrator, document retention, compliance, and regular review
  • HR and compliance incidents – implement investigations, guidance, tracking/documentation, reporting, and corrective action at the direction of the President
• Act as the primary point of contact for all program audits, donor audits, external risk assessments, and corporate compliance inquiries
• Conduct regular compliance effectiveness reviews in collaboration with the Chief Compliance Officer and the President
• Conduct regular risk assessments in collaboration with the Chief Compliance Office, legal counsel, and the President
• Oversee gap analysis to identify procedural and programmatic weaknesses
• Create and manage effective action plans in response to gap analysis and audit findings, compliance violations, and identified areas of risk
• Constructively collaborate with the quality assurance department at HWF Direct and participate in call monitoring and calibration sessions to confirm adherence to established policies and procedures
• In collaboration with the Chief Compliance Officer and legal counsel, create and conduct a training program for junior staff related to compliance and risk management
• Maintain professional skills and knowledge via attending relevant educational programs and webinars, participating in professional organizations (e.g., HCCA), and reviewing current literature

Other duties as requested

Qualifications & Education Requirements:

• Relevant and appropriate experience pertinent to regulatory compliance, risk assessment/management, auditing, and human resource management
• Working knowledge of regulatory requirements associated with the healthcare regulatory environment, including Stark Law, Anti-Kickback Statute, and False Claims Act
• Intermediate to advanced skills in Word, Excel, PowerPoint
• Willingness to travel

Preferred Competencies:

• Certification in Health Care Compliance through the Health Care Compliance Association (Certified in Healthcare Compliance (CHC) or Certified in Healthcare Compliance Fellow (CHC-F))
• Human resource management certification (Certified Professional (SHRM-CP) or Professional in Human Resources (PHR))

note: certifications may be obtained after hire as appropriate

• Demonstrated effectiveness operating in complex organizational and regulatory environments

EEO Employer

The HealthWell Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability, or protected veteran status.

Send resumes to Careers@HealthWellFoundation.org.

Job Purpose:

In support of this mission, this position shares responsibility for the maintenance and strategic direction of the Grants Management System (GMS) and will provide expertise targeted toward the Foundation’s technical systems roadmap and administration.

Position Overview

• Demonstrate an in-depth understanding of HealthWell’s mission, business environment, operational objectives, and strategic needs.
• Work with other departments to gather, understand, and define business requirements.
• Groom a backlog of enhancement opportunities to define a short- and long-term roadmap.
• Develop user stories and to-be process flows to support the design and development of Salesforce and integrated systems.
• Work collaboratively with team members to design a solution that will meet business requirements and fulfill user stories.
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies.
• Collaborate with developers to test and verify that solutions will meet the business requirements.
• Participate in key meetings with business stakeholders including requirement sessions, system demos, user acceptance testing, and end user training.
• Contribute to creation and oversight of high-level KPI’s for the purpose of reporting GMS-IT department status, goals, and/or progress.
• Assist in recruiting, onboarding, and training GMS-IT Managers.
• Manage native Salesforce security through configuration.

Qualifications and Experience

• Bachelor’s degree in business administration or equivalent experience.
• Salesforce Certified Administrator Certificate.
• Minimum five (5) years’ experience with multiple successful Salesforce implementations (Sales Cloud, Service Cloud, Marketing Cloud, Communities, etc.).
• Applied experience in documenting business requirements using SCRUM or Agile methodology (e.g., user stories and epics).
• Non-profit and/or healthcare experience preferred.
• Ability to apply understanding of applicable laws, regulations, industry codes, and guidance, including but not limited to those provided by the US Department of Health and Human Services, Office of Inspector General that pertain to independent, non-profit, 501(c)(3) patient assistance programs.

Skills and Abilities

• Excellent core leadership skills including strategic thinking, written and verbal communication, and influencing.
• Presentation and facilitation skills involving large audiences, including discovery workshops, solution presentations, and prototype demonstrations.

EEO Employer

The HealthWell Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Please send resume to Careers@healthwellfoundation.org

Job Purpose:

In support of this mission, this position shares responsibility for the maintenance and strategic direction of the Grants Management System (GMS) and will provide expertise targeted toward the Foundations’ Salesforce architecture, integration, and customization.

Position Overview:

• Display commitment to and in-depth knowledge of Salesforce products, solutions, & ecosystem in support of a strategic internal value proposition.
• Oversee day-to-day operation of the Salesforce platform, ensuring functionality and availability for analytics and recovery purposes, including overseeing direct reports.
• Maintain a robust network of contacts within the Salesforce ecosystem and a leading-edge competency in developing platform capabilities.
• Work with third-party vendors to implement coding and perform testing on all changes to mission-critical GMS features.
• Demonstrate an in-depth understanding of a HealthWell’s mission, business environment, operational objectives, and strategic needs.
• Liaise internally with other departments to identify, recommend, develop, and trouble-shoot solutions that improve operational efficiency and effectiveness.
• Contribute to creation and oversight of high-level KPI’s for the purpose of reporting GMS-IT department status, goals, and/or progress.
• Assist in recruiting, onboarding, and training GMS-IT Managers.

Qualifications and Experience

• Bachelor’s degree in technology field or equivalent experience.
• Achieved or working toward Salesforce Certified Technical Architect (CTA) credentials.
• Minimum ten (10) years’ experience with multiple successful Salesforce implementations (Sales Cloud, Service Cloud, Marketing Cloud, Communities, etc.).
• Minimum five (5) years’ experience in Salesforce administration and/or development including all steps of design, configuration, and customization.
• Successful track record delivering business objectives and leading strategic initiatives.
• Applied experience in the following development practice areas:
  • Apex, VisualForce, and Java-based programming languages
  • Database technologies (Oracle, SQL, etc.)
  • Advanced reporting, dashboards, and automation processes
• Non-profit and/or healthcare experience preferred.
• Ability to apply understanding of applicable laws, regulations, industry codes, and guidance, including but not limited to those provided by the US Department of Health and Human Services, Office of Inspector General that pertain to independent, non-profit, 501(c)(3) patient assistance programs.

Skills and Abilities

• Excellent core leadership skills including strategic thinking, project management, written and verbal communication, and influencing.
• Presentation and facilitation skills involving large audiences, including discovery workshops, solution presentations, and prototype demonstrations.

EEO Employer
The HealthWell Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Please send resume to Careers@healthwellfoundation.org