During this time of extremely high call volume, our team is working diligently to respond to inquiries as quickly as possible on the day they are received. 


If you have not received a response from our team or your submitted documents show as pending in your portal, please know these are in queue to be reviewed in the order they are received. Submitting multiple emails, portal messages, or phone calls adds time to the review process for our team and results in additional delays in our ability to respond to inquiries.  


To help us better assist you, please utilize one of the following options: 1. Visit your respective patient, provider, or pharmacy portal to enroll, re-enroll, or check grant status. It takes approximately 10 minutes to apply on average, and your application is acted on in real time: https://healthwellfoundation.my.salesforce-sites.com/patients.  2. Email grants@healthwellfoundation.org if your inquiry cannot be answered via the portals. 3. Request a callback through our interactive voice response system and a representative will respond to your inquiry on the same day it is received (note, this may be outside of normal business hours). 


We understand the importance of timely and complete responses and serving you is our number one priority. Please help us help you by submitting one inquiry only.  


Thank you for your patience during this time. 

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Thank you to everyone who joined us at the Healthcare Advocate Summit, the premier event for stakeholders in the patient access, navigation, and reimbursement arena. We look forward to seeing you in Las Vegas, NV in September 2024!


Our Conference Schedule

American Psychosocial Oncology Society Conference (APOS) 2024 March 6 – 8, Albuquerque, NM

PAP – Patient Assistance & Access Programs March 19 – 21, Philadelphia, PA

16th Annual CF Nutrition & Social Work Consortium April 17 – 19, Portland, ME

49th Annual ONS Congress April 24 – 28, Washington, D.C.

Asembia Specialty Pharmacy Summit April 28 – May 2, Las Vegas, NV

Digestive Disease Week (DDW) 2024 May 18 – 21, Washington, D.C.

*Additional 2024 conferences to be announced soon*


HWF compliance panel participants sitting on stage

HealthWell’s Recent Conference Panels

HealthWell is often honored with requests to moderate or participate in panels at various health care and patient advocacy conferences. Following are some of our most recent panels and presentations.

Asembia Specialty Pharmacy Summit (AXS23)

The Inflation Reduction Act Impact on Patient Financial Assistance: A Multi-Stakeholder Perspective

Date and Location: May 1, 2023, Las Vegas, Nevada
Objectives: Outline the nuances of the Inflation Reduction Act and provide a resource that may assist stakeholders attempting to navigate current and future changes.
Moderator: Krista Zodet, President & Chief Executive Officer, HealthWell Foundation
Panelists: Alan Klein, Chief Development Officer, HealthWell Foundation; Charles Collins, President, Healthcare Stakeholder Solutions, LLC; Melissa Paige, Vice President & Co-Founder, National Association of Medication Access & Patient Advocacy (NAMAPA); and James Smith, Pharmacy Benefit Manager, Amber Specialty Pharmacy

Patient Assistance & Access Programs (PAP – Access USA) Conference

Deep Dive into the Nuts and Bolts of the Inflation Reduction Act

Date and Location: March 21, 2023, Philadelphia, Pennsylvania
Objectives: Signed into effect August 2022, this session provides a deeper understanding of the bill itself and what it will mean for programs over the next few years.

  • Go year through year on the changes that are in place to help with inflation
  • Understand how the initiatives are aimed at reducing out-of-pocket costs for beneficiaries

Moderator: Alan Klein, Chief Development Officer, HealthWell FoundationPanelists: Brian Connell, Executive Director of Federal Affairs, The Leukemia & LymphomaSociety (LLS); Charles E. Collins, Jr., MS, MBA, President, Healthcare Stakeholder Solutions.

Patient Assistance and Access Programs (PAP)

Navigate the Legal Underpinnings of Patient Assistance and Gain Insight on OIG Oversight.
Date and Location: June 29, 2022, Parsippany, NJ
Objectives: Updates in trends and investigations in the operation of manufacturer-sponsored and charitable PAPs; Discuss the evolution in expectations for compliance and the impact of investigations on foundations and overall donations; Details around the potential changes to Medicaid and Medicare
Moderator: Alan Klein, Chief Development Officer, HealthWell Foundation
Panelists: David Knowlton, Vice Chairman and Compliance Officer, HealthWell Foundation; Richard Liner, Senior Assistant General Counsel, Bayer; Melissa Kuhta, Manager of Compliance, PAN Foundation

Asembia’s 2022 Specialty Pharmacy Summit

Insights on the Role of Specialty Pharmacies in Patient Assistance
Date and Location: May 4, 2022, Las Vegas, Nevada
Objectives: Review the patient perspective and journey; Discuss process improvements and their dependency on accurate information and patient engagement; Outline the pitfalls of providing inaccurate information; Highlight the value of closing the loop with patients and best practices
Participants: Stacy Carmona, Director of Cystic Fibrosis, Patient Advocacy, Kroger Specialty Pharmacy; Charles E. Collins, Jr., President, Healthcare Stakeholder Solutions; Michele McCourt, Executive Director, CancerCare Co-Payment Assistance Foundation; Krista Zodet, President, HealthWell Foundation

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