During this time of extremely high call volume, our team is working diligently to respond to inquiries as quickly as possible on the day they are received. 

  

If you have not received a response from our team or your submitted documents show as pending in your portal, please know these are in queue to be reviewed in the order they are received. Submitting multiple emails, portal messages, or phone calls adds time to the review process for our team and results in additional delays in our ability to respond to inquiries.  

  

To help us better assist you, please utilize one of the following options: 1. Visit your respective patient, provider, or pharmacy portal to enroll, re-enroll, or check grant status. It takes approximately 10 minutes to apply on average, and your application is acted on in real time: https://healthwellfoundation.my.salesforce-sites.com/patients.  2. Email grants@healthwellfoundation.org if your inquiry cannot be answered via the portals. 3. Request a callback through our interactive voice response system and a representative will respond to your inquiry on the same day it is received (note, this may be outside of normal business hours). 

  

We understand the importance of timely and complete responses and serving you is our number one priority. Please help us help you by submitting one inquiry only.  

  

Thank you for your patience during this time. 

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HealthWell Foundation Accessibility Statement

Accessibility Assistance

Circular badge from Allyant showing that this website has been reviewed by them for accessibility compliance. If you have difficulty using or accessing any element of this website please feel free to call us at (800) 675-8416 or email us at support@healthwellfoundation.org and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).

Goal of Being Better for All

HealthWell Foundation desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website.
Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of HealthWell Foundation’s website a successful and enjoyable experience.

Actions

We are taking a variety of steps and devoting resources to further enhance the accessibility of our website.

Ongoing Effort

Although we are proud of the efforts that we have completed and that are in-progress, we view accessibility as an ongoing effort.

Feedback

Please contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website.

Headquarters

20440 Century Blvd., Suite 250
Germantown, MD 20874
(800) 675-8416
support@healthwellfoundation.org

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