During this time of extremely high call volume, our team is working diligently to respond to inquiries as quickly as possible on the day they are received. 

  

If you have not received a response from our team or your submitted documents show as pending in your portal, please know these are in queue to be reviewed in the order they are received. Submitting multiple emails, portal messages, or phone calls adds time to the review process for our team and results in additional delays in our ability to respond to inquiries.  

  

To help us better assist you, please utilize one of the following options: 1. Visit your respective patient, provider, or pharmacy portal to enroll, re-enroll, or check grant status. It takes approximately 10 minutes to apply on average, and your application is acted on in real time: https://healthwellfoundation.my.salesforce-sites.com/patients.  2. Email grants@healthwellfoundation.org if your inquiry cannot be answered via the portals. 3. Request a callback through our interactive voice response system and a representative will respond to your inquiry on the same day it is received (note, this may be outside of normal business hours). 

  

We understand the importance of timely and complete responses and serving you is our number one priority. Please help us help you by submitting one inquiry only.  

  

Thank you for your patience during this time. 

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HealthWell Contact Center

HWF Direct logo
HWF Direct, LLC, a wholly owned subsidiary of the HealthWell Foundation, provides high quality customer service paired with state-of-the-art contact center technology to serve the national patient community.

 

P.O. Box 489
Buckeystown, MD 21717

E-Mail Us

Hours: M-F 9am-5pm EST
Phone: (800) 675-8416
Fax: (800) 282-7692

Important Note: All grant related documents should be sent to
the HealthWell Contact Center P.O. box address only.


National Headquarters

20440 Century Blvd, Suite 250
Germantown, MD 20874

If you are making a donation by mail, please make checks payable to the HealthWell Foundation and mail to our National Headquarters address.

Important Note: Please send all grant related documents to the HealthWell Foundation’s Contact Center at the P.O. box address listed above. Please be aware that processing will be delayed for any grant related documents sent to our national headquarters.


Email Support

Grant, Claims & Pharmacy Card-related questions:

grants@healthwellfoundation.org

Patient, Provider & Pharmacy Portal questions:

portal@healthwellfoundation.org

Donation inquiries:

support@healthwellfoundation.org (no grants questions please)

Communications, Marketing & Media inquiries:

Ginny Dunn
Director, Communications & Marketing
(240) 632-5309  |  ginny.dunn@healthwellfoundation.org

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