HWF Direct®

“Working at HealthWell has been a blessing in many ways, especially when patients share how our copay assistance helps them afford the treatments they need to survive. Knowing that our work can make such a profound difference in someone’s life is an incredibly meaningful reminder of why we do what we do.”

“I spoke with a couple who were seeking assistance for the wife, who was living with pulmonary fibrosis. At the end of the call, I was able to let them know that she had been approved for assistance and that no additional verifications were needed. The patient immediately began to cry and was unable to continue speaking. Her husband took over the call and shared something I will never forget. Before receiving my call, they had been looking around their home at family heirlooms and other treasured possessions, trying to determine what they could sell to afford her medication. In that moment, the call became about so much more than completing an enrollment. I found myself getting emotional with them, realizing that this assistance meant they would not have to sacrifice the family possessions and memories they had spent years building. It was a powerful reminder that what may feel like a routine enrollment to us can mean everything to the patient and their family. This experience reminded me exactly what HealthWell is about and why the work we do matters. I was incredibly grateful to be part of that moment and to know that, through the work we do every day, we can make a very real difference in someone’s life.”