During this time of extremely high call volume, our team is working diligently to respond to inquiries as quickly as possible on the day they are received. 

  

If you have not received a response from our team or your submitted documents show as pending in your portal, please know these are in queue to be reviewed in the order they are received. Submitting multiple emails, portal messages, or phone calls adds time to the review process for our team and results in additional delays in our ability to respond to inquiries.  

  

To help us better assist you, please utilize one of the following options: 1. Visit your respective patient, provider, or pharmacy portal to enroll, re-enroll, or check grant status. It takes approximately 10 minutes to apply on average, and your application is acted on in real time: https://healthwellfoundation.my.salesforce-sites.com/patients.  2. Email grants@healthwellfoundation.org if your inquiry cannot be answered via the portals. 3. Request a callback through our interactive voice response system and a representative will respond to your inquiry on the same day it is received (note, this may be outside of normal business hours). 

  

We understand the importance of timely and complete responses and serving you is our number one priority. Please help us help you by submitting one inquiry only.  

  

Thank you for your patience during this time. 

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By Real World Health Care Editorial Staff  |  Mar 27, 2019

MS Care Partners Crucial to Circle of Support

This week, Real World Health Care closes our observance of MS Awareness Month by highlighting the Multiple Sclerosis Association of America (MSAA) and the full circle of support it offers to patients and their care partners. We spoke with Angel Blair, MA, client services specialist, who stressed the importance of…more.

By Real World Health Care Editorial Staff  |  Mar 13, 2019

Navigating Secondary Progressive MS

Real World Health Care continues our observance of Multiple Sclerosis Awareness Month by shining a spotlight on the National Multiple Sclerosis Society. We spoke with Kathy Costello, MS, ANP-BC, MSCN, associate vice president of Healthcare Access for the National MS Society, about the Society’s MS Navigator program and strategies that…more.

By Rosalind Kalb, PhD, Senior Programs Consultant, Can Do MS & Patricia Kennedy, RN, CNP, MSCN  |  Feb 27, 2019

Update Your Outlook on Progressive MS

Editor’s Note: Friday, March 1, marks the start of MS Awareness Month, and Real World Health Care will be focusing on Secondary Progressive Multiple Sclerosis through the end of the month.  This article is reprinted, with permission, from Can Do MS. To read the original article and learn about additional…more.

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