Kaiser Permanente Gives Providers Evidenced-Based Tools to Increase Adherence
Notification: Please Read
HealthWell Foundation headquarters and hotline will be closed on Monday, February 16, 2026, in observance of the holiday and will re-open on Tuesday, February 17, 2026, at 9:00 a.m.
On Tuesday around 12:00 p.m., we began experiencing some technical issues with our fax line. The issue has since been resolved and we are now able to receive faxes. If you submitted any faxes between Tuesday, February 10, starting at 12:00 p.m. ET, and Friday, February 13, up to 12:00 p.m. ET, please re-fax your documents to us at your earliest convenience.
As we continue to experience unprecedented high call volumes, please utilize ONE of the following options so that we may assist you as quickly as possible.
- Visit your respective patient, provider, or pharmacy portal to enroll, re-enroll, or check grant status: https://healthwellfoundation.my.salesforce-sites.com/patients.
- Email [email protected] if your inquiry cannot be answered via the portals.
- Request a callback through our interactive voice response system and a representative will respond to your inquiry as quickly as possible (note, this may be outside of normal business hours). Please leave a callback number, and extension if applicable, so our team can reach you directly.
- Quickly access grant and pharmacy card information, track payment status, and re-enroll directly through the HWF ASSIST® chatbot located in the bottom righthand corner of our website.
If you have not received a response from our team or your submitted documents show as pending in your portal, please know these are in queue to be reviewed in the order they are received. Submitting multiple emails, portal messages, or phone calls adds time to the review process for our team and results in additional delays in our ability to respond to inquiries.
Our team is working diligently to respond to inquiries as quickly as possible on the day they are received. We understand the importance of timely and complete responses and serving you is our number one priority. Please help us help you by submitting ONE inquiry only.
We look forward to serving you and your patience is greatly appreciated during this time.
