Notification: Please Read
As we continue to experience unprecedented high call volumes, please utilize ONE of the following options so that we may assist you as quickly as possible.
- Visit your respective patient, provider, or pharmacy portal to enroll, re-enroll, or check grant status: https://healthwellfoundation.my.salesforce-sites.com/patients.
- Email [email protected]if your inquiry cannot be answered via the portals.
- Request a callback through our interactive voice response system and a representative will respond to your inquiry as quickly as possible (note, this may be outside of normal business hours). Please leave a callback number, and extension if applicable, so our team can reach you directly.
- Quickly access grant and pharmacy card information, track payment status, and re-enroll directly through the HWF ASSIST® chatbot located in the bottom righthand corner of our website.
If you have not received a response from our team or your submitted documents show as pending in your portal, please know these are in queue to be reviewed in the order they are received. Submitting multiple emails, portal messages, or phone calls adds time to the review process for our team and results in additional delays in our ability to respond to inquiries.
Our team is working diligently to respond to inquiries as quickly as possible on the day they are received. We understand the importance of timely and complete responses and serving you is our number one priority. Please help us help you by submitting ONE inquiry only.
We look forward to serving you and your patience is greatly appreciated during this time.

Ms. Ginny Dunn joined the Foundation in 2011 as Associate Director of Communications and Marketing and has served in positions of increasing responsibility including Senior Associate Director of Communications and Marketing prior to assuming her role as Director, Communications and Marketing.
Mr. Scott Borsuk serves as Director of Compliance for the HealthWell Foundation.
Ms. Sarina Robbins joined the Foundation in March 2020 and serves as Director of Development & Growth. In this role, Ms. Robbins is responsible for a variety of development activities, including the identification of current and potential patient financial needs, forecasting, market research, monitoring industry trends, communicating with donors, submitting funding applications, completing presentations to stakeholders, research initiative project management, and supervision of a variety of operational procedures.
Ms. Shela Halper serves as Chief Foundation Program Officer for the HealthWell Foundation.
Ms. Audrey Quartey joined the HealthWell Foundation in 2022 and serves as Director, External Relations. In this role, she is responsible for serving as liaison to physician offices and pharmacies to ensure familiarity with our programs and processes and strengthening HealthWell’s alliance development activities with medical specialty societies. Ms. Quartey is also responsible for strategically advising HealthWell’s corporate management, external relations, and development teams on the most efficient methods and procedures to increase stakeholder engagement on behalf of the patients we serve. Reporting to the Chief Foundation Program Officer, she coordinates activities with the external relations, development, and operations teams to create performance metrics to maintain and increase stakeholder satisfaction.

Mr. Tim Vawter joined HealthWell in 2012 and serves as the Foundation’s Associate Director of Information Technology. In this role, Mr. Vawter is responsible for overseeing the operation, maintenance and upgrade of IT system infrastructure for the Foundation’s headquarters and its contact center subsidiary, HWF Direct, LLC. Reporting to the Director of Finance, he serves as point of contact and interface for all external IT third-party vendors and provides expertise in the areas of networking, server and database support, firewall administration, information security and user hardware/software support. Responsibilities also include assisting with internal design and multimedia projects, and e-marketing systems oversight.
Mr. Ellery Joyeau joined the HealthWell Foundation in January 2025 and serves as Chief Human Resources Officer. In this role, Mr. Joyeau is responsible for the people strategy of the organization in collaboration with the President & CEO, Board and senior management. He provides strategic leadership and oversight for the Foundation’s human resource function.
Ms. Lori Martin joined the HealthWell Foundation in 2022 as the Associate Director of Human Resources and in 2023 was promoted to Director.
Mr. Fred Larbi joined the HealthWell Foundation in 2016 as Senior Associate Director of Operations and has served in positions of increasing responsibility including Director of Operations, prior to assuming the role of Chief Operations Officer. In his current role as Chief Operations Officer, Mr. Larbi serves as a member of HealthWell senior management, oversees corporate strategic operations, and is responsible for day-to-day operations of HealthWell’s HWF Direct, LLC contact center subsidiary. He also continues to make significant contributions to development efforts through forecasting and operational fund management.
Ms. Erica Mata serves as Operations Director for the Foundation after joining HealthWell in December 2019 as Project Manager. Prior to her current role, she served as the Associate Director of Operations.
Mr. Cesar Martinez joined the HealthWell Foundation in October 2019 and serves as Director, Architect Solutions. Prior to his current role, he served as the Solutions Architect. In this role, Mr. Martinez oversees the grants management system (GMS) team which manages the ongoing operation, maintenance and upgrade of the Foundation’s GMS systems and portals. He works closely with the Foundation’s corporate and contact center teams to identify and prioritize key, critical GMS customization projects required to meet the needs of individuals accessing Foundation grants and services. In addition, Mr. Martinez is also responsible for identifying technologies to improve the Foundation’s products and services and as well as developing strategies to address legacy GMS debt and ensuring the technical platforms align with the Foundation’s strategic priorities.
Mr. Samuel Sappor joined the Foundation in November 2020 as the Data Analytics Manager, prior to assuming his role as Associate Director of Data Analytics. As the Associate Director, Mr. Sappor plays an integral role in the overall data and analytics strategy, including planning for new and updated reporting, ensuring alignment among key stakeholders. He is responsible for continually improving reporting and data analytic processes, including developing dashboards and reports, identifying areas of process improvement, data clean up, forecasting needs, and new business initiatives. Additionally, he is responsible for the extraction of data for annual reporting, donor, financial and program audits, and ad hoc requests for our corporate and contact center offices.
Ms. Rita Coleman re-joined the Foundation in August 2022 and serves as Associate Director of Operations. Prior to her current role, she served as the Senior Operations Manager. As Associate Director of Operations, Ms. Coleman focuses on fund management including, overseeing the timely and accurate delivery of donor reports, daily fund reconciliation activities, and new fund set up related to the GMS system. She serves as the primary liaison with our external pharmacy benefit administrator and responsible for the maintenance of fund product information. She is also responsible for monitoring escalation issues related to grant and payment processing. Ms. Coleman assists in the identification and implementation of new special initiative program enhancements.