During this time of extremely high call volume, our team is working diligently to respond to inquiries as quickly as possible on the day they are received. 


If you have not received a response from our team or your submitted documents show as pending in your portal, please know these are in queue to be reviewed in the order they are received. Submitting multiple emails, portal messages, or phone calls adds time to the review process for our team and results in additional delays in our ability to respond to inquiries.  


To help us better assist you, please utilize one of the following options: 1. Visit your respective patient, provider, or pharmacy portal to enroll, re-enroll, or check grant status. It takes approximately 10 minutes to apply on average, and your application is acted on in real time: https://healthwellfoundation.my.salesforce-sites.com/patients.  2. Email grants@healthwellfoundation.org if your inquiry cannot be answered via the portals. 3. Request a callback through our interactive voice response system and a representative will respond to your inquiry on the same day it is received (note, this may be outside of normal business hours). 


We understand the importance of timely and complete responses and serving you is our number one priority. Please help us help you by submitting one inquiry only.  


Thank you for your patience during this time. 

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By Krista Zodet, President/CEO, HealthWell Foundation  |  Jan 12, 2022

Ahead in 2022: Health Equity and Chronic Diseases in the Spotlight

As I sat down to write my year-end column for 2021, I was struck by how much had changed over the course of the year…and how much remains the same.

Thanks to the efforts of brilliant scientists, dedicated clinicians and determined citizens, we now have readily available vaccines (and boosters) that can help many of us avoid the most serious consequences of a COVID-19 infection. We started going back to work. Back to school. Back to the social engagements with friends and family that give us something to look forward to and help us maintain positive mental health during times of struggle.

Krista Zodet, HealthWell Foundation

Yet as the new year begins, COVID persists, in the form of new variants, seasonal surges and spread through individuals and communities that are not taking the precautions recommended by health experts. Some of those experts believe that COVID will always be with us in some form – hopefully manageable – just as colds and the seasonal flu are. An annual booster shot seems a small price to pay for a healthier future for ourselves, our loved ones and our entire planet.

In addition to changing the way in which we see our future, the COVID pandemic has served to cast a light on a harsh reality in American health care: racial and ethnic disparities. According to the Centers for Disease Control and Prevention (CDC), racial and ethnic minorities are at higher risk of getting sick and dying from COVID-19 than other populations. Moreover, their social determinants of health – discrimination; health care access and use; occupation; education, income and wealth gaps; and housing – affect a wide range of health risks and outcomes.

This year, Real World Health Care (RWHC) will publish a series of articles that we hope will provide some insights into the very complicated issue of racial and ethnic health disparities. We know such disparities can have a significant impact on how those who are Black, Indigenous and People of Color (BIPOC) manage chronic diseases, and we plan to share information on the programs and organizations that seek to reduce those disparities and improve health outcomes.

As part of our dedication to serving patient communities, we also will highlight organizations and programs serving those with acute lymphoblastic leukemia, Alzheimer’s disease and Parkinson’s disease – chronic illnesses that don’t take time off during a pandemic.

At HealthWell, we are proud of RWHC. Since 2013, our blog has brought you compelling content on health care issues facing Americans. From features on the people, programs and products changing the way health care is delivered, to interviews with leading researchers and clinicians, to profiles of patient advocacy organizations, RWHC has provided valuable insights and information to those interested in both the current state and future of health care.

I invite you to follow RWHC throughout 2022. Click the Sign-Up button on the right side of this page to be notified when new posts publish. You can also follow us on Twitter @RWHCblog.

If you are working with an organization that supports patient communities, please let us know. We would be delighted to share your story with our subscribers. Contact us today.



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