REMINDER: Our hotline team is working remotely and focusing their time on helping our patients.  We kindly ask pharmacies, providers, and their staff to use our Pharmacy and Provider Portals. If you have a question that cannot be answered by visiting the portal, please send an email to We appreciate your continued patience and look forward to continuing to serve you. Wishing you all safety and good health during this difficult time. The HealthWell Team

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Joy - Athens, GA

Joy sitting outside.

“I wanted to let you know that HealthWell was there for me when I had nowhere else to turn.

In May 2015, I underwent a double mastectomy after precancerous cells were found in my breast tissue. The decision to have this surgery was not difficult for me – I had helped my sister-in-law through breast cancer, and I was willing to do whatever was needed to protect my health. What happened afterward, however, is something I would not wish on anyone.

Sadly, studies show that the majority of women diagnosed with breast cancer are not informed of their options for reconstruction at the time of a mastectomy. I was ushered right into breast implants. After four additional failed surgeries, I was left disfigured and in pain.

When I looked in the mirror, I did not see myself. I began to second guess all my decisions. My self-esteem went down. My productivity at work went down. My long-term relationship ended.

I had to get the implants out of my body and try another restorative option! Working in a public library system, I do not make much money and the cost of my insurance is high. I found a well-regarded breast restoration center in New Orleans, but it was out-of-network and cost prohibitive for me. I began doing research to see if I could find any organization that provided financial help to breast cancer patients in my predicament.

Understandably, the assistance that is out there is for people much more ill than I was. My various applications were all turned down, and I found myself in a very hopeless, precarious place. I felt like I was walking a tightrope without a net. After all the surgeries and almost claiming bankruptcy, I knew I needed talk therapy to deal with the trauma and the stress. I was able to go to a few therapy sessions but had to stop because I could no longer afford to pay my copayments. My pain was no longer just physical. I was at the end of my rope.

That is when I took one more chance and searched the internet for resources for financial assistance for cancer-related mental health issues and found HealthWell. I immediately called and a wonderfully positive and upbeat woman walked me through the easy application process, and I was approved. Finally, I felt like someone understood what I was going through – things really turned around for me that day.

To some people, a $2,000 grant may not seem like much, but it sure does to me. It has covered my out-of-pocket treatment-related costs for my new prescription drug, psychotherapy sessions, and even transportation. That little bit has made such a difference in my life! With renewed confidence and compassionate support, I was finally able to get the necessary microsurgery in New Orleans.

My friends and family now say to me “You’re back!” and they’re right! I am so grateful to all the generous people who support HealthWell and for all you’ve done for me.

Thank you!”

Joy – Athens, Georgia

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