During this time of extremely high call volume, our team is working diligently to respond to inquiries as quickly as possible on the day they are received. 


If you have not received a response from our team or your submitted documents show as pending in your portal, please know these are in queue to be reviewed in the order they are received. Submitting multiple emails, portal messages, or phone calls adds time to the review process for our team and results in additional delays in our ability to respond to inquiries.  


To help us better assist you, please utilize one of the following options: 1. Visit your respective patient, provider, or pharmacy portal to enroll, re-enroll, or check grant status. It takes approximately 10 minutes to apply on average, and your application is acted on in real time: https://healthwellfoundation.my.salesforce-sites.com/patients.  2. Email grants@healthwellfoundation.org if your inquiry cannot be answered via the portals. 3. Request a callback through our interactive voice response system and a representative will respond to your inquiry on the same day it is received (note, this may be outside of normal business hours). 


We understand the importance of timely and complete responses and serving you is our number one priority. Please help us help you by submitting one inquiry only.  


Thank you for your patience during this time. 

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Program Updates

A top priority for the HealthWell team is to ensure that each patient, provider, and pharmacy we serve experiences unprecedented customer service and accessibility to their grant information. In order to carry out this important mission, we continuously evaluate our program to determine where enhancements can be made. In 2016, we implemented several new features to assist those we serve in day-to-day management of their grant.

A few of the features we were proud to launch included:

  • Streamlining the pharmacy card process by adding instant pharmacy cards to almost all of our funds. Through this feature, pharmacy claims can be run at the point of grant approval. Patients now have immediate access to medications upon approval of their grant, with no lag time. Additionally, pharmacy card information can be verified real-time through our Pharmacy Card Lookup Tool.
  • Enhancing our Provider Portal to give providers the ability to complete and submit applications and re-enrollments on their patients’ behalf. Providers also receive instant grant approval and instant pharmacy card activation upon approval of the patient’s grant.
  • Launching a dedicated Pharmacy Portal to help pharmacies manage their patients with HealthWell grants. This dedicated portal also offers pharmacies the convenience of completing and submitting new and re-enrolling applications on their patients’ behalf and includes instant grant approval and instant pharmacy card activation.
  • Upgrading our hotline services to include a call-back feature to eliminate excess hold times during higher call volume periods.
  • Offering premium assistance. We now offer the option of copayment or premium assistance for most of our funds to provide options for assistance with treatment-specific cost shares.


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