During this time of extremely high call volume, our team is working diligently to respond to inquiries as quickly as possible on the day they are received. 

  

If you have not received a response from our team or your submitted documents show as pending in your portal, please know these are in queue to be reviewed in the order they are received. Submitting multiple emails, portal messages, or phone calls adds time to the review process for our team and results in additional delays in our ability to respond to inquiries.  

  

To help us better assist you, please utilize one of the following options: 1. Visit your respective patient, provider, or pharmacy portal to enroll, re-enroll, or check grant status. It takes approximately 10 minutes to apply on average, and your application is acted on in real time: https://healthwellfoundation.my.salesforce-sites.com/patients.  2. Email grants@healthwellfoundation.org if your inquiry cannot be answered via the portals. 3. Request a callback through our interactive voice response system and a representative will respond to your inquiry on the same day it is received (note, this may be outside of normal business hours). 

  

We understand the importance of timely and complete responses and serving you is our number one priority. Please help us help you by submitting one inquiry only.  

  

Thank you for your patience during this time. 

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The Faces Behind the Voice – Meet Your HealthWell Specialists

As the first voice a frightened parent, or a patient recently diagnosed with a chronic or life-altering illness hears when they reach out to HealthWell, our Specialists represent hope, compassion, and comfort. They are the calming voice that lets them know, “We are here for you and we want to help!” They are the voices of HealthWell!

HealthWell Specialists 2018

The individuals we serve tell us how grateful they are for the caring voice on the other end of the phone – the voice that takes the time to talk to them and guide them through the program, to answer their questions after they’ve received a grant, to provide other resources when HealthWell just can’t help, to offer hope when they feel like they have nowhere to turn. In fact, in 2017 alone, our HealthWell Specialists received over 290,000 calls – that’s an average of over 24,000 calls a month!

My team and I would like to thank our Specialists for being that ray of hope to those we serve. The next time you call to speak with a HealthWell Specialist, please let them know that you appreciate the work they do, too!

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