b'L E T T E R F R O M O U R P R E S I D E N T 2020 WAS A YEAR UNLIKE ANY WE HAVE SEEN IN OUR LIFETIMES. The non-profit industry was hit particularly hard by the pandemic. Many organizations had to make heart-wrenching decisions to reduce their services or close completely. The economy has also suffered tremendously, placing extreme financial stress and strain on millions of Americans.However, while 2020 certainly had its challenges, it also helped us realize just how much of a difference we can make in the lives of those so negatively impacted by a health care crisis. Words cannot express our gratitude to our dedicated individual and corporate donors for their selfless generosity and continued commitment that allows us to carry out our mission.HealthWell was fortunate during this very difficult year to have exceeded our 2019 revenue and provide a financial lifeline to a record number of patients in need, making 2020 a record year and our most impactful since awarding our first grant in 2004. Given the impact that COVID-19 has had, and continues to have, on our economy, our families, and our friends, we do not take this good fortune lightly, but with gracious hearts. Even as we were adapting to a new normal in 2020, we continued to lead the way in assisting those in need by creating innovative new HealthWell-sponsored programs in response to Krista Zodetthe pandemic, such as our COVID-19 Ancillary Costs and COVID-19 Insurance Premium Assistance Funds. In addition, we were proud to launch new disease-specific funds, welcome a new member to our board of directors, strengthen our corporate and contact center teams with the addition of new teammates, and implement process improvements to further enhance the HealthWell experience for those we serve.We remained vigilant in carrying out our mission and in conducting business as usual. Our corporate and contact center teams never missed a beat during the stay-at-home-mandate, even as demand for our services continued to grow. The teams worked tirelessly to ensure that all callers who reached out to us for assistance received the quality care they deserved. The teams enthusiasm and professionalism were recognized by hundreds of grant applicants, pharmacies, and providers. In December 2020, we were included on the 2020 Forbes list of The 100 Largest U.S. Charities and were also recognized for our 100% fundraising efficiency. While we are proud to be recognized, we dont do this for the accolades. Our commitment to those we serve and to ensuring that every donated dollar goes directly to assist those in need is, and will always be, our number one priority.On behalf of our board of directors and my dedicated corporate and contact center teams, thank you for trusting the HealthWell Foundation to provide a financial lifeline to those who have nowhere else to turn. Warmest regards, Krista Zodet President'