b"2020 HighlightsLeading the Way in Total Patient Care for America's UnderinsuredGrantedto Forbes$658,633,779 169,106 # 29100 Largest Charitiesin awards patients#29 on Forbes 2020 list of the of The 100 Received record contributions of more than Largest U.S. Charities$545,000,000 Forbes100%thanks to the generosity of our donorsFundraising Efficiency1 of 12 charities nationwide Processed and with a 100% fundraising 182,923 924,711 efficiency ratingapplications claims TNONPRE A O FR I TG STOP-RATEDIn 2020, we were proud to have: 2020 Top-Rated Charity by GreatNonProfitsLaunched or re-opened 25 funds.Enhanced our Patient Portal Continued to operate over 60 funds to make working with the in a variety of disease areas. Foundation even more convenient for our grantTY NAVIProudly maintained operationalrecipients.RI 100 G AA T OH RCefficiency of less than 2.5% 100 out of 100foundation-wide. Strengthened our individual donor base. Increased the100 out of 100 on Responded quickly to the unmetnumber and diversity of ourCharity Navigators new needs of individuals impacted by thecorporate donors. Encompass Rating Systempandemic by launching two unique HealthWell-sponsored COVID-19Welcomed six new staff relief funds. members to our corporate team and close to 60 newS TAR PL ATProvided financial assistance tostaff members to our contactD E 2020 I NU I UG Mhundreds of families of children livingcenter team.with chronic or life-altering conditionsSeal of Transparencythrough our Pediatric Assistance Fund. Increased our social media presence across all platforms.2020 GuideStar Platinum Handled more than 529,800 calls Spread our message nationallySeal of Transparency(an average of 44,154 per month)with dozens of alliance partners.PAGE 2|HEALTHWELL FOUNDATION 2020 ANNUAL REPORT"