b'Letter from the President 2019 was an extraordinary year for the HealthWellEarly in 2019, our dedicated contact center, HWF Direct, Foundation. We continued to experience phenomenalLLC, a wholly owned subsidiary of the HealthWell growth through the addition of new team members,Foundation, became fully operational, housing a team of the launch of new funds, and the implementation ofmore than 70 highly trained representatives who serve as new tools to better serve those in need. While we arethe first line of communication for patients, providers, and humbled by our accomplishments, many areas of ourfamily members seeking financial assistance for out-of-operations remained constant. First and foremost, ourpocket costs for medical treatments. I am proud to say that unwavering commitment to uphold the highest ethicalour contact center team handled more than 424,000 calls standards for how we run our programs has been, andin 2019, an average of over 35,000 calls each month.will always be, our number one priority. Secondly, andWe were honored to launch or re-open 27 disease funds of equal importance, we continued to demonstrateand continue to operate over 60 funds in a variety of our commitment to honor patient communities todisease areas, including multiple funds in oncology and ensure that no one goes without health care becausefunds to assist Medicare patients. they cannot afford it. Our work is only made possible by the continued trust and support of our donors andOur continued outreach to patient, provider and pharmacy of those we serve. Any deviation from that trust wouldcommunities strengthened our presence across multiple compromise the integrity of our programs, and that isdisease areas to ensure that patients who need us the most something we would never allow to happen. have access to our programs and services. We continued As our industry continued to face increased scrutinyto stand by our commitment to each grantee to be able from national media and federal agencies, we remainedto access their grant up to the maximum grant amount steadfast in our commitment to compliance andor for the duration of their 12-month enrollment period, transparency. In fact, that commitment has beenwhichever comes first. Once a grant is awarded, grant recognized by leading charity watchdog groups anddollars are set aside for that grantee with no exceptions.publications year over year. That recognition serves as aWhile we are proud to reach these milestones, we would testimony to our continued commitment to ensure thenever have been able to achieve them without the dedication financial efficiency and transparency of our programs,and commitment of our individual and corporate donors. but we do not do this for the praise. Strict complianceTheir support of our mission and their trust in us to carry with regulatory requirements that govern charitableout that mission is something we do not take lightly. patient assistance programs is, and will always be, theThrough their generous acts of kindness, we are able to cornerstone of our operations. change, oftentimes save, the lives of those we serve.In 2019, we continued to broaden our impact byOn behalf of our Board of Directors and my dedicated expanding our team, our programs, and the number ofcorporate and contact center teams, thank you for trusting patients we were able to serve. As a result of the selflessthe HealthWell Foundation to provide a financial lifeline to generosity of our corporate and individual donors,those who have nowhere else to turn.HealthWell assisted more than 150,000 patients inWarmest regards,2019thats 32,000 more than in 2018! Since awarding our first grant in 2004, we have helped over 500,000 underinsured patients by providing more than $1.67 billion in financial assistance. We continue to set new records year over year and look forward to serving even more patients in 2020. Krista Zodet PresidentHEALTHWELL FOUNDATION 2019 ANNUAL REPORT PAGE 7'