b'2018 Information Technologyand OperationsAs our programs and services continued to grow in 2018,at the grants management and program levels, we we remained vigilant in our efforts to make workingfurther streamlined our processes both operationally with HealthWell as easy as possible for those we serve.and technologically. Through the dedicated efforts of our Through the implementation of multiple enhancementsteam, in 2018 we were able to:Launch or re-open 18funds,Streamline our Income Verification including multiple funds inand Document Review process to oncology. expedite grant approvals. Augment our grants- Enhance our Interactive Voice management process toResponse system to handle ensure that HealthWell islive enrollment calls more being billed in the tertiaryefficiently, while making it position for patients withpossible for non-enrolling commercial insurance for morecallers to select from a pre-set efficient utilization of donatedseries of options to address funds, when appropriate. their inquiries.Eliminate our minimumInitiate ongoing fund analysis reimbursement requirementto identify underutilized grant to allow patients to submitdollars and to allow reallocation electronic claims immediately,of those dollars to serve more regardless of the dollar amount. patients with an immediate need.Develop and publish aMaintain an overhead rate of under video to educate HealthWell3% foundation-wide, while never stakeholders on the Incomehaving utilized any donor dollars to Verification and Documentpay any administrative expenses.Review Process. Add new team membersJust cant say enough. Id probably to help us better supportbe dead if not for HealthWells our patients.financial help. Thanks to you good people . . . thanks muchly!!!JOEL January 2018 (5 Star Facebook Review)'