b'2018 HighlightsGranted$512,315,985in awards to117,632 patients Launched or re-opened 18 funds including multiple funds in oncology and a groundbreaking fund to provide financial 28,000+ more patients assistance to individuals with a diagnosis than any prior year of cancer that helps with cost-shares for covered services prescribed by behavioral health providers.ProcessedOpened a dedicated contact center, 125,239 HWF Direct, LLC, which houses more than applications and 70team members who help patients access life-changingsometimes lifesaving596,020claimsmedical treatments they otherwise would not be able to afford.Strengthened our team with the addition of Senior Operations Manager Megan Handled more thanGeorge, Junior Accountant Albert Mejia, 313,000 calls, an averageand Solutions Architect Rob Hidalgo.of 26,098 per month Maintained an overhead rate of under 3% foundation-wide and continued our track record of never utilizing any donor Continued to streamline ourdollars to pay any administrative expenses.program and processes by: Ranked #41 on the 2018Forbeslist of the100 Largest U.S. Charities, where the Enhancing our Income VerificationFoundation was recognized for its 100% and Document Review process tofundraising efficiency. Ranked #50 on the expedite grant approvals. 2018 Chronicle of Philanthropy list of Americas Favorite Charities.Eliminating our minimum reimbursement requirement. Succeeded in spreading our message Initiating the first in a series ofthrough more than 111 million media educational videos outlining theimpressions in news outlets, including Reuters, Yahoo! Finance, MarketWatch, grants process. and Washington Business Journal.'