Next Steps

After a Patient is Enrolled

When an application is approved, the Foundation will send both the patient and the provider a letter that explains which disease fund(s) the patient is approved for, the dates of enrollment (usually a year), and how much money has been granted. Patients or their providers may then submit invoices or receipts to receive reimbursement for their prescription treatments for this disease.

The Foundation typically sends awards directly to the insurer, pharmacy, physician, or other provider. However, it may reimburse patients directly if they must pay for the expenses themselves.

In some cases, patients may receive a HealthWell pharmacy card that they can take to their pharmacy when they fill their prescription. Most pharmacies accept the card to pay the patient’s copayment at the time of dispensing. The HealthWell pharmacy card also works with most mail order or specialty pharmacies. If your pharmacist has questions about using the HealthWell pharmacy card, please ask him or her to call the pharmacist number on the back of the card.

The HealthWell Foundation does not restrict the medications that patients use as long as the medication is approved by the Food and Drug Administration and is being used to treat a condition that falls within a funded area. However, we do focus on helping patients with extreme treatment costs and therefore typically do not reimburse for very low-cost treatments, such as generics and steroids. When these lower cost treatments represent a financial hardship to a particular patient, they may be reimbursed on an exception basis.

The Foundation also does not restrict the provider or pharmacy that the patient selects, and patients are free to change providers or pharmacies at any time.

The HealthWell Foundation reserves the right to change its program in its entirety or with respect to any applicant at any time with or without notice.