Get Reimbursed

Important: Please Note Our New Reimbursement Change for 2010

The HealthWell Foundation strives to ensure that as much of our funding as possible goes directly to assisting patients.  In light of rising postage and other costs, we are changing our reimbursement policy to reduce administrative costs.  Effective January 1, 2010, we will not issue checks for less than $20.00.  We will hold any claims until the total eligible amount submitted is at least $20.00.  Once a grant expires, any payment requests less than $20.00 will be forfeited, and we will return any forfeited grant dollars to the fund for use by other patients. 


When the Foundation approves an application, we will send the patient a Reimbursement Request Form with the enrollment letter. The patient, pharmacy or provider must submit a Reimbursement Request Form along with supporting documentation each time the patient has an out-of-pocket treatment expense.

  1. Reimbursement Request Form: Click here for a copy of this form. 
  2. Supporting Documentation: Providers should include an Explanation of Benefits with the patient's name, date of service, eligible drug name or code, and copayment amount.  Pharmacies or patients may send either an Explanation of Benefits or a pharmacy receipt that includes patient name, date of service, eligible drug name or code, and copayment amount. 
  3. Proof of Payment: If the Foundation is reimbursing the patient for a claim he or she already paid, also attach proof of payment showing the method and date of purchase.

Premium Assistance

For premium assistance, please send a copy of the insurance premium invoice that clearly shows the cost only for the individual patient.

HealthWell Pharmacy Card

For some disease funds, we are able to send patients a HealthWell pharmacy card. Patients should bring the HealthWell pharmacy card to the pharmacy when they fill their prescriptions, or call their mail order pharmacy and provide the numbers on the card. The card is similar to an insurance card and the pharmacist should be able to use it to pay the copayment for the treatment. If the pharmacist has questions about how to use the HealthWell card, he or she should call the pharmacist telephone number on the back of the card.

Helpful Tips

  • The Foundation will not send reimbursement until the requested amount totals at least $20.00.
  • Please submit your claims as soon as possible.  We cannot pay claims we receive more than 6 months after a patient's enrollment ends.
  • Once we receive a complete reimbursement request, you should receive a reimbursement check in approximately 2-3 weeks.
 

Testimonial

Your organization is awesome! I received a heart transplant in 2001. Through 2008, my job provided affordable insurance. That changed in 2009 - the new plan had a HUGE deductible. I was at a loss as to how I was going to be able to pay for my meds and keep a roof over my head and food on the table for my daughter and me. I tried to get assistance from a few places to no avail, and then was referred to HealthWell by my doctor. The application process was simple and the response was quick. I was approved for the help I so desperately needed. A mountain of stress was lifted from my shoulders when I received the news HealthWell was going to help me. Phillip, Missouri City, TX

HealthWell Foundation

Our Impact

  • 50,500 patients assisted in 2009.
  • $118 million+ awarded to patients in 2009.
  • 16,000 callers assisted each month.
  • Over 95,000 patients helped to date.
  • Recognized by Forbes.com as one of the 20 most efficient charities in America.